Request Tracker/Queues

Request Tracker sorts tickets into several 'Queues', which are analogous to different departments in a company e.g. Helpdesk, Human Resources, Accounting. Tickets are sorted based on the category that was chosen when they were created, or the e-mail address the enquiry was sent to. Tickets may be transferred to another queue if miscategorised (Modify ticket #[x] > Basics > Queue).

At the time of writing (21/09/12), RT is set up with three different queues:
 * Enquiries - any requests sent to the address enquiries@pirateparty.org.ay, as listed on our public web site. Most enquiries are from interested members of public or journalists seeking commentary or interviews.
 * General - this is a 'catch-all' queue to which all e-mails sent to invalid addresses are funneled to, or requests which do not fit in any other category.
 * Membership - used exclusively for managing requests from members regarding their enrollment.

Shown below is the Enquiries queue, with two demonstration tickets visible:

Two new tickets are visible - one is an enquiry from a radio station while the other is a question from a potential member. Both tickets are new and owned by Nobody, that is, no one has responded to it yet nor has anyone been assigned the ticket.

''Note: only new, active and stalled tickets are shown in the queue. Resolved and deleted tickets are hidden by default, although the resolved tickets can be retrieved using the search function.''