Request Tracker/Updating your profile

It is a good idea to set up your user profile and change your password immediately after logging in for the first time.

After you have logged in and the Dashboard has loaded, hover your cursor over "Logged in as [username]" on the menu bar at the top of the screen, slide across the "Settings" sub-menu and there should be several links available. Most of the default settings do not need to be modified though you may wish to change preferences in "Options", such as the Date format, number of results to show in searches etc.

Navigate to the "About Me" page (Logged in as [username] > Settings > About Me):

Make sure you update your:
 * E-mail address (if necessary)
 * Real name
 * Nickname (optional)
 * Language
 * Timezone
 * Password - change your password from the one issued to you by the IT Work Group. Ensure you pick a strong password (combination of alphanumerics and symbols, of minimum 6 characters) and do not share it with anyone else.

You do not need to set your phone number or location. The signature field is optional, and is appended to any messages you send in RT.

Note: this will be displayed to internal staff and members of public, so you may not want to enter personally identifiable information here.