Standards/Social Media/Content Moderation

=Standard: Content Moderation=

Purpose
An outline of the procedures to follow when moderating content on social media, or blocking users from interacting with Pirate Party Australia pages and accounts.

Identifying inappropriate content

 * Consider: does the post contribute to the discussion? Is it spam? Is the poster deliberately trying to be offensive or start an argument?
 * If there are any questions about whether content is appropriate or not, check with the Social Media Officer.

Moderating discussion

 * If a discussion is on the verge of devolving into an argument, step in and remind users to stay civil and on topic, and warn that offensive content is not tolerated.
 * Even if users disagree strongly with Pirate Party policies or are sharing incorrect information (eg claiming that the Pirate Party encourages stealing from content creators), deletion is still a last resort. Where possible, respond to the comments with clarification of Party policies and a link to find out more.

Removing content

 * Spam comments (clear advertisements for other websites or services) can be deleted immediately with no further action required.
 * Do not remove your own content.
 * When possible, 'hide' content instead of deleting permanently. On Facebook, the default option to hide content will not notify the user - their  comments will remain visible to themselves and friends (and page moderators), but will not be visible to the general public.
 * Blocks should only be considered for very serious offenses.
 * On Twitter, blocking a user will remove their tweets from the 'replies' view on a tweet. Block and report any user posting unacceptable content in response to Party tweets (eg hate speech, graphic images).
 * When blocking, deleting, or hiding any material other than spam, email secretary@pirateparty.org.au and socmed@pirateparty.org.au with a copy of the relevant content (eg a screenshot) and the action taken.
 * Where appropriate, notify the user that their comments have been deleted.