Request Tracker/Basic Searches

RT has a basic search function which allows you to find tickets that have a status of 'New', 'Open', 'Stalled', 'Rejected' and 'Resolved'. Searching for resolved and rejected tickets has been explicitly enabled for Pirate Party Australia's instance of RT.

You can start a search by going to (at the top of the page) Tickets > Simple Search. Alternatively, type your search terms directly into the quick search field at the top right hand corner of every page (next to New Ticket in [queue]).



You can search by entering ticket ID numbers, queue names, owners by their username and requestors via their e-mail address. If you enter in keywords, RT will search the ticket subjects. At this point in time, searching of the contents of tickets is not enabled as this is extremely time and resource intensive, and common keywords may return thousands of results.

Simple Search will not allow you to search for deleted tickets - you must contact an administrator for assistance if you need to retrieve deleted records.

Note: The tip displayed on the Simple Search page is incorrect. Searches will also show resolved and rejected tickets.



Note: When tickets are resolved or rejected, they are no longer shown on your dashboard (unless you have it specifically bookmarked) or in the queue. A Simple Search is a quick way to retrieve the ticket if you know the requestor's email, the subject of the ticket or the ID.

Here is the search result for the keyword 'fee', which displays the resolved "Joining/membership fee?":