Request Tracker

Request Tracker (RT) is a ticket based tracking system used to coordinate tasks and manage enquiries from members of the public, media and various internal committees and workgroups. Tickets are created from a web interface or via e-mail and are assigned to person/s to be actioned. RT documents the entire process from the initial request, task assignment, replies to the requestor and to the final resolution.

More information about RT is available here on Wikipedia or at the developers website.

Quick Start Tutorial
If you have never used a ticketing system before, the following short tutorial will familiarise you with RT and teach you the operational basics. It is recommended that you read through the following topics sequentially as the examples used build upon the previous step. Some of the information presented here is specific to the Pirate Party Australia instance of RT.

Concept of Operation
Workflow

Queues

Automatic Responses

First Run
Logging in and out of RT

Updating your profile

Dashboard

Working with Tickets
Taking Ownership

Responding

Changing ticket status and queue

Basic Searches

Assigning tickets

Bookmarks and Reminders

Creating a new ticket

Frequently Asked Questions
FAQs will be added pending feedback from users.