Request Tracker/Automatic Responses

At various stages throughout the ticket lifecycle, RT will send automatic notifications messages to the requestor via e-mail. Samples of these are listed here for reference only; they do not affect how RT is used in any way. (All tickets shown here are for demonstration only and filled with dummy data.)

When a ticket is created, RT replies with a confirmation message. [PPAU [Queue] #[Ticket ID]] AutoReply: [Subject]

The tag added to the e-mail subject by RT is crucial to tracking the responses between requestors and staff members - do not modify it!

As seen in Gmail:

Autoreply subject as seen by a requestor

The contents of the auto-message:

Message contents

The contents of the notification sent when a ticket is resolved:

Resolved ticket notification