Request Tracker/Bookmarks and Reminders
You can bookmark tickets that you refer to frequently so that they are displayed on the dashboard permanently. Open the ticket by clicking on its' subject on the dashboard or queue page and click on the star on the far right hand side of the menu strip:
Bookmarked tickets will be displayed on your dashboard regardless of their status (open, stalled, resolved etc):
In addition, you can set a personal reminder on tickets which have tight deadlines or are of importance to you. This will also be displayed on your dashboard similar to bookmarks, and also on the My Reminders page (Tools > My Reminders).
To set a reminder, open the ticket by clicking on its' subject on the dashboard or queue page. You can either use the "Reminders" box on the Display page or navigate to the Reminders page from the menu strip. Both present identical options, so which method you use is a matter of preference. You will need to enter a Subject (this is different from the ticket subject; a short description e.g. "Due next Friday by 5.00pm") and set the date by clicking in the respective blank field. A calendar should drop down allowing you to pick the date and time. You do not need to change the owner. Remember to click save when you are done!
The reminder is now shown on your dashboard:
If you have resolved the ticket or if you want to remove the reminder for any other reason, navigate back to the ticket Display or Reminder page, tick the corresponding check box next to the reminder and Save. The reminder will be removed from the dashboard and Display page, although a record of all reminders is shown for historical purposes on the Reminders page.
